This article describes how to receive access to the user portal for a Digital Certificate, which allows you to re-send the approver email or reissue an existing certificate if you have lost the private key.

The first step is to request access to the certificate control panel by going to this page.

Enter the domain name and approver or admin email address used when the certificate was first created.

Upon successfully completing all the information required, an email will be sent to that address with a link you can use to gain access to a control panel. From there, you will have the ability to re-issue the approver email, the existing signed certificate, or reissue a new certificate for the same name.

Note: If you have made a mistake in the domain to secure a lease, contact us immediately. In certain circumstances, we may be able to get the Certificate order cancelled, but it depends on the type of certificate and how much time has passed. If it is possible, a new certificate invite will be issued rather than a refund.